Privacy policy for

1. Basic principles of privacy for Creative Logistics Team d.o.o.  

We look forward to welcoming you to our website and are happy that you are interested in our company and the services we offer.
The protection of your information is really important to us and we would like you to be fully aware of our Privacy Policy and your options regarding the protection of personal information.  
The owner of the website (hereinafter referred to as the “Website”) that you have visited is the Creative Logistics Team d.o.o.
Creative Logistics Team d.o.o as the Personal Data Collection Manager will store your personal information that you provide when contacting or registering in your databases and use it in the processing that is necessary for us to perform our business successfully.   All our online activities comply with European legislation (EU Directive 95/46 / EC, 2002/58 / EC and Treaty Conventions ETS 108, ETS 181, ETS 185, ETS 189) and the national legislation of the Republic of Croatia (Personal Data Protection Act), The Electronic Commerce Act, etc.).
2. Coverage of privacy policy  

With our Privacy Policy, we have defined internal policies and procedures to comprehensively protect your personal information.
For us, protecting your personal information means the following:

1. We will use your personal information (name and surname, address, contact telephone number, e-mail address) solely for the purpose for which we received your consent.
2. We will not misuse your personal information in any way that is contrary to the General Data Protection Regulation.
3. We will share your contact and personal information with our excluded partners with your consent
4. Upon your request, we will provide you with an insight into your data, the processing in which they participate and allow you to correct personal information.
5. At your request, we will delete all your personal information that we have saved if possession of the same is not regulated by a legal obligation (bills, name, and surname on the tickets of sporting events, etc.).

Creative Logistics Team d.o.o. is not responsible for any accidental error or error caused by force majeure or other objective reasons that cause an unintended breach of the guaranteed protection of your information, but guarantees that the error will, if possible, be remedied as soon as possible.
3. Your consent  

By entering your personal information in the contact form on our web site, you confirm that you are over the age of 16, legally capable and authorized to dispose of the information provided.

The personal information you enter is completely accurate and you have provided it to the Creative Logistics Team d.o.o. independently and voluntarily. and you fully agree that your information is used and collected in accordance with the law and terms of our Privacy Policy.

You agree to save the registration form information in our database and share it with members of our organization to enable you to continue using the website without interruption. We may also ask you for additional consent if we are to use your personal information for purposes other than those mentioned in this Privacy Policy.

You have no obligation to give us all types of consent, but if you choose to do so, your participation in certain activities may be limited.

If you provide additional consent, the terms of that consent will prevail in the event of any conflict with the terms of this Privacy Policy.

The collection or transfer of personal data to government institutions and authorities will be limited to national binding laws.
4. Children  

Consent to the use of personal information cannot be given to us by a person under the age of 16. In order for a person under the age of 16 to apply through the contact form, we will seek the consent of a parent or guardian before collecting personal information, or when necessary due to applicable laws and regulations.

If you are under the age of 16, please review the terms of this Privacy Policy with your parents or guardian to ensure you understand and accept them.

If we determine by internal analysis that we have collected information from a person under the age of 16 without the consent of a parent or guardian, the information may be deleted from our systems.
5. Personal information we collect and process  

In order to fully enable you to use our mediation service in medical and health tourism freely through the website, we will store your personal information in our local databases in our online database.

The term “personal information” means those data or pieces of information that we can identify with you.

When contacting you, we will ask you for the following information:

1. Name and surname.
2. Address.
3. Location, postcode and country.
4. Contact telephone number.
5. Contact an email address

Our website uses cookies. Our cookies do not collect your personal information, but it is important for you to understand their purpose. Please refer to Chapter 10 for a detailed technical description of cookies and their use.
6. How we use your personal information  

We use the information we collect to enable you to contact our partners and provide you with adequate service.

We will use the information you have shared with us to:
1. Create your profile in our database
2. Contact and identification regarding further services of our partners
3. Logging data on the use of our partners’ services
4. Support for all your queries, comments and suggestions.
5. Support in the complaint process and cancellation of service
7. Who we share your personal information with  

Your personal information will not be passed on, sold, rented or lent to third parties without your consent. Creative Logistics Team d.o.o. records all your personal information in its databases and protects it from unauthorized access.

We share some of your personal information based on your consent with our partners to enable you to use our services. We have a Personal Data Protection Agreement signed with our business partners so that your personal information is safe with us and our partners.
8. Keeping Your Personal Information  

Your personal information is safe with us, and we have taken all measures to prevent the unauthorized access, modification or misuse of the information you have shared with us. We regulate the relationship with our partners with whom we share your information with special agreements and we expect the partners to comply with the rules.

The retention period of your personal information depends on the regulations (bills are kept for 11 years) and Creative Logistics Team d.o.o. internal regulations. Data that we are not obliged to keep on a legal basis will be deleted from our databases 10 (ten) years after the last activity (site visit).

It is important for us to protect your information from accidental or accidental destruction, and therefore we store your information in our backup systems as well. When deleting your information from our databases, we will not immediately remove information from our backup systems.
9. Using cookies  

Our website uses so-called cookies Cookies are short records sent to you by the site itself when you visit our site and are stored on your computer by your browser. They do not contain your personal information, but they allow the website to display information tailored to your needs (language settings, website display, etc.). Cookies are stored on your computer according to the settings also downloaded from the website.

Your consent to use cookies is important to us on our site. We use cookies on our web site, which are necessary for the basic functionality of our web site, and optional cookies. Please note that if you disable cookies, we will not be able to guarantee the full functionality of our web site.
The first time you access our site, you will receive a cookie notification and we will ask for your consent to use them. You can control (restrict or disable) the reception of cookies by your web browser settings.

It is important to know that any disabling of cookies may affect the functionality and your interaction with our site.

By restricting your use of the Creative Logistics Team cookie d.o.o. you will not be responsible for any loss of functionality and quality of the content of our site.
10. Necessary cookies  

This type of cookie is important to us so that our site is fully functional and you can successfully track your shopping cart online.   You cannot disable this cookie type on its own.

Our website uses this application session cookie (JSESSIONID) from this type of cookie.
11. Optional cookies  

Optional cookies include Google Analytics cookies, which are used to track our traffic and usage of our website. By using this type of cookie, we do not share your personal information, and we receive the tracking result in the form of statistics that help us improve our website.
12. Your privacy rights and whom to contact  

We are here to help you with all your outstanding questions. Please contact us directly with all your comments, questions and suggestions directly at mail
Our team will answer your questions and requests within the time limit set by the General Data Protection Regulation.
13. I want my personal information corrected  

The information can be updated by using the user pages of your profile directly on our web pages. If you would like to update additional information and your request does not conflict with the law, please email us at
14. Changes to the Privacy Policy  

By consenting to our Privacy Policy, you have shown that you want to be part of our team and we will keep you informed and informed of any significant changes to our privacy policy

Creative Logistics Team LTD / January 2020.